Our Process: Step 1 Assess Your
Recovery
Opportunity
Our complimentary assessment serves as a roadmap for your program, allowing us to determine viability and unlock refunds other providers miss.
Our Process: Step 2 Drawback
Program Implementation
We strategically expand your program beyond traditional drawback, and implement SOPs tailored to your business.
Our Process: Step 3 Claim
Preparation
& Filing
We maximize recovery through multidimensional matching, and do all the heavy lifting, allowing your key stakeholders to focus on their core responsibilities.
Our Process: Step 4 Ongoing
Management
& Support
After claim submissions, we provide intuitive dashboard reporting, provide strategic insight into your business, and support regulatory compliance with Customs.

Our Services

The Services
We Provide For You

Complimentary Assessment

We perform a comprehensive review of your import, export, and manufacturing activity to identify all eligible drawback opportunities. Our analysis delivers estimated recovery potential and clear reporting to support a tailored fee structure, internal approval, program implementation, and ongoing management alignment.

Drawback Implementation

We manage the full setup of your drawback program, including drafting and submitting privilege applications with CBP, coordinating systems access, and developing best-practice SOPs. Our implementation includes a detailed action tracker to keep milestones, responsibilities, and go-live steps organized and on schedule.

Data Aggregation & Validation

Trade data is spread across broker systems, Customs ACE, and internal platforms. We consolidate and reconcile it into complete, audit ready records for compliance and recovery. Our validation ensures HTS classifications, quantities, values, and admissibility are accurate to prevent delays, lost refunds, and compliance issues.

Document Retrieval & Management

We automate retrieval, processing, and archiving of drawback records through Alliance’s Apollo platform using RPA and AI. Apollo extracts data from brokers, forwarders, carriers, and internal systems, cutting manual effort, improving accuracy, eliminating delays, and keeping audit ready compliance throughout the drawback lifecycle.

Drawback Training & Education

We create custom training workshops to educate stakeholders on drawback regulations, required controls, and best practices. These sessions clarify roles, reinforce accountability, strengthen compliance, and support the long-term sustainability of your drawback program as operations evolve.

Strategic Program Advisory

Drawback strategies evolve with business models and supply chains. We help optimize your program by advising on sourcing and supply chain changes. We assess substitution eligibility, petition the U.S. International Trade Commission when needed, and use data driven insights to uncover additional refund opportunities, ensuring full allowable recovery.

Claim Preparation & Filing

We prepare and file compliant drawback claims using Alliance’s Apollo platform. Powered by AI and optimized algorithms, Apollo improves substitution analysis and identifies extra recovery opportunities, boosting recoveries up to 15% under substitution rules while ensuring audit ready accuracy and compliance.

Compliance & Governance

We continuously track regulatory updates and CBP requirements to keep your drawback program aligned and audit ready. Our approach includes periodic data reviews, SOP refinements, and proactive risk checks to ensure internal controls remain strong as trade, regulations, and business conditions evolve.

Program Advocacy & Defense

When CBP opens a verification or inquiry, we manage the response, handle records and submissions, and act as your primary contact. We prepare amendments and explanations as needed to protect recoveries, minimize disruption, and keep your drawback program in good standing.

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